Ticketing

TICKETING INFO

We’re here to help before, during and after your ticket purchase. For answers to the most common questions about orders please review these Frequently Asked Questions. If you still need assistance, please email us and a representative will get back to you as soon as possible.

Additional ticketing resources are also available via Ticketmaster customer support.

BOX OFFICE HOURS

The venue box office will open for ticket sales and will-call pick up one hour before the door time for an event. For door times, please visit the appropriate event page.

Missoula Box Office Hours

Monday: Closed
Tuesday: 12:00pm – 6:00pm
Wednesday: 12:00pm – 6:00pm
Thursday:12:00pm – 6:00pm
Friday: 10:00am – 6:00pm
Saturday: Closed
Sunday: Closed

Bozeman Box Office Hours

Monday: Closed
Tuesday: Closed
Wednesday: 12:00pm – 6:00pm
Thursday: Closed
Friday: 10:00am – 6:00pm
Saturday: Closed
Sunday: Closed

ADA

To purchase ADA tickets, please email boxoffice@logjampresents.com.

Please note that we will try to accommodate most parties, but we ask you to limit all ADA requests to two patrons. A patron that needs the accommodation and a companion.

ADA seating and placement are different between all venues. Please reach out to boxoffice@logjampresents.com with any venue-specific questions.

ADA tickets for the University of Montana Adams Center and Washington-Grizzly Stadium are available upon request by emailing griztix@umontana.edu.

WILL CALL

If a customer elects to have his or her tickets retrieved at will call, the physical tickets will only be available for pick from the venue box office on the day of the show. Please bring a valid photo ID and the credit card used for the purchase.

MOBILE TICKETS

Mobile Tickets will be texted to customers upon purchase confirmation and will be scanned directly from your mobile device upon entry into the respective event. For high demand performances, the delivery of your mobile ticket may be delayed until closer to the event date to prevent scalper activity. Please review your confirmation email for specifics.

It is the purchaser’s responsibility to make sure they have access to their mobile tickets and are able to open and present the scannable barcode to the door staff upon entry. It is recommended that the purchaser download the tickets prior to traveling to the KettleHouse Amphitheater, as cell phone reception may be restrictive.

TIPS, HINTS, OR ADVICE FOR BUYING TICKETS

When you’re ready to buy tickets to your next event, take a look at these tips to best prepare yourself for a smooth experience.

GIFT CARDS

Hardly your average gift card, the Logjam/Groove Gift Card unlocks a spectrum of possibilities. Rock out to your favorite artists at the WilmaELMTop Hat and KettleHouse Amphitheater, indulge your taste buds at the Top Hat restaurant, and partake in the best cannabis products at Groove Solventless. It’s the perfect one-size-fits-all gift!

REFUND POLICY

Refunds will only be issued in the event of a cancellation. All other sales are final and refunds are not available. Purchased tickets are non-refundable and non-transferable.

If an event is cancelled, please seek your refund from the point of purchase. For more information on ticketing, please contact Ticketmaster customer support.

SCALPER & 3rd PARTY TICKET WARNING

Logjam Presents takes great care in providing our patrons with fair ticket prices.

Don’t be fooled by re-selling ticket sites.

• stubhub.com • vividseats.com • ticketstoday.com • ticketsonsale.com • songkick.com • eventticketscenter.com are just a few examples of businesses that may charge you 2, 3 or even 4 times as much money for a ticket. These sites have NO affiliation with Logjam Presents.

Patrons need to purchase tickets through logjampresents.com, by phone at 1 (800) 653-8000, or in person at our venue box offices.

There is no guarantee that ANY other tickets will be valid. We cannot reprint or refund you for an invalid ticket. Below are some tips to help make sure you purchase tickets safely. 

SEATING MAPS

KettleHouse Amphiteater
Top Hat

The Top Hat is typically a general admission venue. Limited fixed-bench seating is available along the floor and in the raised areas on a “first-come, first-served” basis.

FREQUENTLY ASKED QUESTIONS

When is the Box Office open?

Day of Show: The venue box office will open for ticket sales and will-call pick up one hour before the door time for an event. For door times, please visit the appropriate event page.

*Please note that the Top Hat box office will close 1 hour early on KettleHouse Amphitheater show days. The KettleHouse Amphitheater box office will open 1.5 hours prior to door time for an event. For door times, please visit the appropriate event page.

*Box office hours of operations are subject to change. Please monitor this page for the latest updates.

Where can I purchase tickets?

Gift Cards: To purchase tickets using a Logjam Presents gift card please see here.

Missoula: Advance tickets can be purchased online through the event page, by calling Ticketmaster at 1 (800) 653-8000, in person at the Top Hat during box office hours (see above), or at the venue’s box office on the day of the show.

Bozeman: Advance tickets can be purchased online through the event page and by calling Ticketmaster at 1 (800) 653-8000, in person at The ELM during box office hours (see above), or at the venue’s box office on the day of the show.

How do I purchase tickets with a Logjam Gift Card?

Information regarding Logjam Gift Cards can be found here.

How do I purchase ADA seating?

Select “Purchase Accessible Seats” next to the ADA symbol on the purchase page, complete the form and a representative will contact you to complete the transaction. You may also inquire about purchasing ADA tickets by emailing boxoffice@logjampresents.com.

Can I get a refund?

Refunds will only be issued in the event of a cancellation. All other sales are final and refunds are not available. Purchased tickets are non-refundable and non-transferable.

If an event is cancelled, please seek your refund from the point of purchase. For more information on ticketing, contact Ticketmaster Customer Support.

Where can I find information about past events that are no longer on the website?

We keep an archive of all past events here. Just search by the original date of the performance.

I lost or did not receive my ticket. Can Logjam help me?

YES, we can help you: Logjam can reissue a lost ticket if you purchased tickets through logjampresents.com, by calling Ticketmaster at 1 (800) 653-8000, or in person at the Top Hat or venue box office. To be reissued a ticket you must provide a confirmation number OR the last 4 digits of the credit card used and the original name on the ticket plus some security questions.

NO, we can’t help you: Logjam CANNOT help you if you purchased your ticket through a third-party ticket seller (StubHub, VividSeats or any other resell site, from someone on facebook, on the street, Craigslist, etc.)

I don’t have a printer, can the box office print my ticket?

Unfortunately, no. Please request “Will Call” or “Mobile Ticket” at the time of purchase.

If I have pit tickets, do I also have access to the lawn?

We ask that all patrons remain in their dedicated section throughout the duration of the event.

If I have reserved seating tickets, do I also have access to the pit?

No. Reserved seating ticket holders do not have access to the pit.

I have mobile tickets. When should I download them?

Please download your tickets before reaching the venue at a location with reliable cell service and a strong internet connection. Some venues, like KettleHouse Amphitheater, may experience high traffic and weak cell service, which can make ticket downloads challenging.

Where is Will Call?

Each Logjam venue has a box office located near the main entrance.

When can I pick up Will Call tickets?

Will Call tickets can be picked up on the day of the show at the venue where the event is occurring. Will Call usually opens an hour and a half before the door time of an event. See the show event page for door times.

I bought Will Call tickets for a group of people, can I leave multiple names so they can be picked up separately?

No. Whomever picks up the tickets must have a copy or photo of the original purchaser’s ID and confirmation of the last four digits of the original purchaser’s credit card in order to pick up the Will Call tickets.

The person who purchased a group of Will Call tickets can’t make it to the show. What do I do?

Please show a photo ID of the original purchaser, and we will release the amount of needed tickets to you

Can I pick up my Will Call ticket before the box office opens on the day of the event?

Unfortunately, no. Will Call usually opens at least an hour before the door time of an event.

Have a question about Shuttles and Parking?

No problem! For more FAQ’s on the KettleHouse Amphitheater parking and the Groove shuttle, click here.