As of February 6, 2019, Logjam Presents will now be using Etix as its official ticketing platform. We feel that this is the best ticketing platform for our patrons moving forward.
With that said, please put your mind at ease knowing that all your previously purchased tickets will work perfectly normal for upcoming events.
When you purchase tickets online, it may look a bit different, but it’s nothing you won’t be able to handle… and of course we’re always here to help.
Here’s a few things you’ll want to take note of:
• If you prefer to buy tickets over the phone, the new call-in number is 1 (800) 514-3849. Otherwise, tickets for all events are still available online through the event page on logjampresents.com or in person at the Top Hat in downtown Missoula.
• To help us better serve you, remember to always use your preferred email address when purchasing tickets. You’ll thank us later 😉
• Have a gift card? They’ll work the same as they do now. Simply stop into the Top Hat or give Logjam a call to redeem your gift card for tickets.
Still don’t have your questions answered? Check out these FAQ’s here. Other than that, we’re excited for the transition and look forward to an eventful future with all of you!
Full Event Listings
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PURCHASING TICKETS
Advance tickets can be purchased online through the event page, in person at the Top Hat, over the phone by calling (800) 514-3849 and at the venue’s box office on the day of the show.
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WILL CALL
If a customer elects to have his or her tickets retrieved at will call, the physical tickets will only be available for pick from the venue box office on the day of the show. Please bring a valid photo ID and the credit card used for the purchase.
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MOBILE AND PRINT AT HOME TICKETS
Print at Home / Mobile Tickets will be emailed to customers upon purchase confirmation and can either be scanned on your mobile device or printed. It is the purchaser’s responsibility to make sure they have access to their mobile tickets and are able to open and present the scannable bar code to the door staff upon entry. If the patron is unable to present a valid mobile or printed ticket at the door they will not be permitted into the venue. No exceptions.
Logjam Presents takes great care in providing our patrons with fair ticket prices.
Don’t be fooled by re-selling ticket sites.
• stubhub.com • vividseats.com • songkick.com are just a few examples of businesses that may charge you 2, 3 or even 4 times as much money for a ticket. These sites have NO affiliation with Logjam Presents.
Patrons need to purchase tickets through logjampresents.com, by phone at (800) 514-3849 or in person at our venue box offices.
There is no guarantee that ANY other tickets will be valid. We cannot reprint or refund you for an invalid ticket.
Ticketing
The Top Hat is typically a general admission venue. Limited fixed-bench seating is available along the floor and in the raised areas on a “first-come, first-served” basis.
All shows are general admission standing room only unless advertised as seated. Please see the specific event page for details.
There are some shows that may be completely seated or have more than one price level such as: V.I.P. raised area, reserved floor “Cabaret” seating, and/or general admission seating.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
Ticketing
The Wilma Box Office is only open on days of events and will generally open 90 minutes prior to the advertised door time. Door times can be found on the event page.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
Ticketing
All concerts are held rain or shine. Be prepared for extremes such as sunshine, heat, wind or rain. Tickets are non-refundable. In the event of cancellation due to extreme weather, tickets will not be refunded.
The KettleHouse Amphitheater is an ADA compliant venue. All sections of The KettleHouse Amphitheater are ADA accessible. ADA tickets are available for purchase through the ticket link found on the event page while supplies last. Each ADA ticket is allowed to purchase one additional companion seat. Assisted Listening Devices (ALD) are available upon request. Please contact us as soon as possible (at least 5 business days) so the proper arrangements can be made. The venue has access to a limited allotment of ALD’s, available on a first-come, first-served basis only.
GENERAL ADMISSION PIT
General admission pit tickets allow access to the level section located directly in front of the stage. This section may vary from standing to seating depending on the event. Please see the specific event page for details.
General Ticketing Questions
- How do I purchase ADA seating?
Select “Purchase Accessible Seats” next to the ADA symbol on the purchase page, complete the form and a representative will contact you to complete the transaction.
- I lost or did not receive my ticket. Can Logjam help me?
- YES, we can help you: Logjam can reissue a lost ticket if you purchased tickets through logjampresents.com, by phone at (800) 514-3849 or in person at the Top Hat or venue box office. To be reissued a ticket you must provide a confirmation number OR the last 4 digits of the credit card used and the original name on the ticket plus some security questions.NO, we can’t help you: Logjam CANNOT help you if you purchased your ticket through a third-party ticket seller (StubHub, VividSeats or any other resell site, from someone on facebook, on the street, Craigslist, etc.)
- How can I avoid online ticketing fees?
Tickets for all Logjam events can be purchased at the Top Hat in downtown Missoula (134 W. Front Street). Tickets can also be purchased at the venue box office one hour before doors open for a show. Ticketing fees at the Top Hat and at the venue on the day of the show are $2.50 per ticket.
- I don’t have a printer, can the box office print my ticket?
NO. Please request “Will Call” or “Mobile Ticket” at the time of purchase.
Will Call Ticketing Questions
- Where is Will Call?
Each Logjam venue has a box office located near the main entrance.
- When can I pick up Will Call tickets?
Will Call tickets can be picked up on the day of the show at the venue where the event is occurring. Will Call opens an hour before the door time of an event. See the show event page for door times.
- I bought Will Call tickets for a group of people, can I leave multiple names so they can be picked up separately?
NO. Only the purchaser can pick up ALL of the Will Call tickets.
- The person who purchased a group of Will Call tickets can’t make it to the show. What do I do?
The person who bought the tickets may call Logjam at (406) 830-4640 and request the group of Will Call tickets to be transferred into only ONE other person’s name, who will be responsible for retrieving ALL the tickets for the group.
- Can I pick up my Will Call ticket before the box office opens on the day of the event?
NO. Will Call opens an hour before the door time of an event.