As of February 6, 2019, Logjam Presents will now be using Etix as its official ticketing platform. We feel that this is the best ticketing platform for our patrons moving forward.
With that said, please put your mind at ease knowing that all your previously purchased tickets will work perfectly normal for upcoming events.
When you purchase tickets online, it may look a bit different, but it’s nothing you won’t be able to handle… and of course we’re always here to help.
Here’s a few things you’ll want to take note of:
• If you prefer to buy tickets over the phone, the new call-in number is 1 (800) 514-3849. Otherwise, tickets for all events are still available online through the event page on logjampresents.com, in person at one of our Logjam Presents box offices.
• To help us better serve you, remember to always use your preferred email address when purchasing tickets. You’ll thank us later 😉
• Have a gift card? They’ll work the same as they do now. Learn more about Logjam Presents gift cards here.
Still don’t have your questions answered? Check out these FAQ’s here. Other than that, we’re excited for the transition and look forward to an eventful future with all of you!
Full Event Listings
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WILL CALL
If a customer elects to have his or her tickets retrieved at will call, the physical tickets will only be available for pick from the venue box office on the day of the show. Please bring a valid photo ID and the credit card used for the purchase.
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MOBILE TICKETS
Mobile Tickets will be texted to customers upon purchase confirmation and will be scanned directly from your mobile device upon entry into the respective event. For high demand performances, the delivery of your mobile ticket may be delayed until closer to the event date to prevent scalper activity. Please review your confirmation email for specifics.
It is the purchaser’s responsibility to make sure they have access to their mobile tickets and are able to open and present the scannable barcode to the door staff upon entry. It is recommended that the purchaser download the tickets prior to traveling to the KettleHouse Amphitheater, as cell phone reception may be restrictive.
Logjam Presents takes great care in providing our patrons with fair ticket prices.
Don’t be fooled by re-selling ticket sites.
• stubhub.com • vividseats.com • songkick.com are just a few examples of businesses that may charge you 2, 3 or even 4 times as much money for a ticket. These sites have NO affiliation with Logjam Presents.
Patrons need to purchase tickets through logjampresents.com, by phone at (800) 514-3849 or in person at our venue box offices.
There is no guarantee that ANY other tickets will be valid. We cannot reprint or refund you for an invalid ticket. Here are some tips to help make sure you purchase tickets safely.
Ticketing
The Top Hat is typically a general admission venue. Limited fixed-bench seating is available along the floor and in the raised areas on a “first-come, first-served” basis.
All shows are general admission standing room only unless advertised as seated. Please see the specific event page for details.
Some shows may be completely seated or have more than one price level such as V.I.P. raised area, reserved floor “Cabaret” seating, and/or general admission seating.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
More information on the venue ticketing policies can be found here
Ticketing
The Wilma Box Office is only open on days of events and will generally open 90 minutes prior to the advertised door time. Door times can be found on the event page.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
More information on the venue ticketing policies can be found here
Ticketing
All concerts are held rain or shine. Be prepared for extremes such as sunshine, heat, wind or rain. Tickets are non-refundable. In the event of cancellation due to extreme weather, tickets will not be refunded.
The KettleHouse Amphitheater is an ADA compliant venue. All sections of The KettleHouse Amphitheater are ADA accessible. ADA tickets are available for purchase through the ticket link found on the event page while supplies last. Each ADA ticket is allowed to purchase one additional companion seat. Assisted Listening Devices (ALD) are available upon request. Please contact us as soon as possible (at least 5 business days) so the proper arrangements can be made. The venue has access to a limited allotment of ALD’s, available on a first-come, first-served basis only.
Parking
KettleHouse parking and shuttle information can be found here.
Please note that NO OVERNIGHT PARKING is permitted at the venue. Vehicles will be towed at owners expense.
Ticketing
The ELM Box Office will generally open 90 minutes prior to the advertised door time. See the full box office hours here. Door times can be found on the event page.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
More information on the venue ticketing policies can be found here
Ticketing
The Ogren Park Box Office is only open on days of events and will generally open 90 minutes prior to the advertised door time. Door times can be found on the event page.
Please note: Will call tickets can only be picked up at the venue box office on the day of the show.
For ADA seating, please contact us as soon as possible so proper accommodations can be arranged.
More information on the venue ticketing policies can be found here
We’re here to help before, during and after your ticket purchase. For answers to the most common questions about orders please review these Frequently Asked Questions. If you still need assistance, please email us and a representative will get back to you as soon as possible.
Additional ticketing resources are also available via eTix Customer Support.
General Ticketing Questions
- When is the Box Office open?
Day of Show:
The venue box office will open for ticket sales and will-call pick up one hour before the door time for an event. For door times, please visit the appropriate event page.Missoula: The Logjam Presents Box Office in Missoula is located at the Top Hat Restaurant & Bar at 134 West Front Street, Missoula, MT 59802. Box Office hours are as follows:
Monday: Closed
Tuesday: 12:00pm – 6:00pm
Wednesday: 12:00pm – 6:00pm
Thursday: 12:00pm – 6:00pm
Friday: 10:00am – 6:00pm
Saturday: Closed
Sunday: Closed
*Please note that the Top Hat box office will close 1 hour early on KettleHouse Amphitheater show days. The KettleHouse Amphitheater box office will open 1.5 hours prior to door time for an event. For door times, please visit the appropriate event page.
*Box office hours of operations are subject to change. Please monitor this page for the latest updates.Bozeman: The Logjam Presents Box Office in Bozeman is located at The ELM at 506 N. 7th Ave, Bozeman, MT 59715. Box Office hours are as follows:
Monday: Closed
Tuesday: Closed
Wednesday: 12:00pm – 6:00pm
Thursday: Closed
Friday: 10:00am – 6:00pm
Saturday: Closed
Sunday: Closed- Where can I purchase tickets?
Gift Cards: To purchase tickets using a Logjam Presents gift card please see here.
Missoula: Advance tickets can be purchased online through the event page, by calling eTix at (800) 514-3849, in person at the Top Hat during box office hours (see above) or at the venue’s box office on the day of the show.
Bozeman: Advance tickets can be purchased online through the event page and by calling eTix at (800) 514-3849.
- How do I purchase tickets with a Logjam Gift Card?
Information regarding Logjam Gift Cards can be found here.
- How do I purchase ADA seating?
Select “Purchase Accessible Seats” next to the ADA symbol on the purchase page, complete the form and a representative will contact you to complete the transaction.
- Where can I find information about past events that are no longer on the website?
We keep an archive of all past events here. Just search by the original date of the performance.
- Are my tickets still valid?
Are you holding onto tickets for events that have been postponed or rescheduled and wondering if they’re still valid?
The answer is most likely yes, but you can double check by calling the eTix Customer Support team at 1-800-514-3849.- I lost or did not receive my ticket. Can Logjam help me?
- YES, we can help you: Logjam can reissue a lost ticket if you purchased tickets through logjampresents.com, by phone at (800) 514-3849 or in person at the Top Hat or venue box office. To be reissued a ticket you must provide a confirmation number OR the last 4 digits of the credit card used and the original name on the ticket plus some security questions.NO, we can’t help you: Logjam CANNOT help you if you purchased your ticket through a third-party ticket seller (StubHub, VividSeats or any other resell site, from someone on facebook, on the street, Craigslist, etc.)
- I don’t have a printer, can the box office print my ticket?
NO. Please request “Will Call” or “Mobile Ticket” at the time of purchase.
- Can I exchange or get a refund for my ticket?
- No refunds. No exchanges. Event date, time, venue and ticket price are subject to change. All events are rain or shine.
- The credit card that I used to purchase my tickets is no longer valid. Can I still receive a refund?
We are only able to refund orders back to the original method of payment used for the purchase. Unfortunately, we can not credit or return funds to a new card.
With that said, please be aware: Etix is able to refund to expired and/or old card numbers as the refund will actually go the the Account Number associated with the card, not the card number the payment is drawn off of. If you have the same bank account with the same financial institution the funds can be refunded without issue.
- Are masks required?
Masks are encouraged, but not required. Additional recommendations from the CDC can be found here.
- Are vaccines required?
While we do not require proof or verification, we strongly encourage patrons to get vaccinated or obtain a negative test prior to attending an event. Additional recommendations from the CDC can be found here.
- If I have pit tickets, do I also have access to the lawn?
We ask that all patrons remain in their dedicated section throughout the duration of the event.
- If I have reserved seating tickets, do I also have access to the pit?
- No. Reserved seating ticket holders do not have access to the pit.
Will Call Ticketing Questions
- Where is Will Call?
Each Logjam venue has a box office located near the main entrance.
- When can I pick up Will Call tickets?
Will Call tickets can be picked up on the day of the show at the venue where the event is occurring. Will Call usually opens an hour and a half before the door time of an event. See the show event page for door times.
- I bought Will Call tickets for a group of people, can I leave multiple names so they can be picked up separately?
No. Whomever picks up the tickets must have a copy or photo of the original purchaser’s ID and confirmation of the last four digits of the original purchaser’s credit card in order to pick up the Will Call tickets.
- The person who purchased a group of Will Call tickets can’t make it to the show. What do I do?
The person who bought the tickets may submit a Will Call Transfer request to transfer the order to ONE other person’s name, who will be responsible for retrieving ALL the tickets for the group.
- Can I pick up my Will Call ticket before the box office opens on the day of the event?
NO. Will Call usually opens at least an hour before the door time of an event.
Shuttle & Parking Questions
- Got more questions about Shuttles and Parking?
No problem! For more FAQ’s on the KettleHouse Amphitheater parking and the Groove shuttle, click here.
